For reading between the lines with greater comprehension
This one should be obvious, yet I’m amazed how often it’s overlooked: Organizational change, like personal change, does not occur through resolve. Resolving to be nicer, to give 110 percent, to cooperate, to put aside our differences, to collaborate, to empower our workers, to communicate better — that stuff has a twenty-four-hour half-life at best. […]
Months back I wrote about an important, overlooked dynamic in evolution called Redundancy and Relaxation*. When you have two ways to do something, performance pressure is relaxed, which brings about either innovation or flakiness. It’s like R&R: The boss says, “We’ve got someone to take your place for a couple of weeks, so for now, […]
” Jeremy, you focus a lot on dilemmas and doubt. And I agree with you that seeing these patterns is useful. Still, our clients are looking for solutions. Sure, I can show them their problems in more detail, but they ‘ ll hire me only if I can show them how to solve them. Do […]
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